We drive revenue and support retention through strategic
marketing and communications initiatives for prospective and current
undergraduate students, working closely with Enrollment Management,
Student Life and University Communications.
Quiet Period: December 23, 2024–January 3, 2025
The Strategic Communications and Marketing team will observe a quiet period from December 23, 2024, to January 3, 2025, to rest, recharge, and focus on internal projects. During this quiet period, we will not assess incoming project requests. We will resume assessing incoming requests after we return on Monday, January 6, 2025.
New in January 2025: We are transitioning to a weekly assessment of project requests rather than daily reviews. Submitting a project request does not guarantee that the work will be undertaken. Each submission will be evaluated based on strategic impact, team capacity, and other key factors. Please note that we often receive more requests each week than can be reviewed, and not all projects will be approved or completed within the requested time frame. We appreciate your understanding as we strive to balance priorities.
Future changes: We are currently adjusting workload processes and team responsibilities to prioritize strategic initiatives while addressing the need for certain tactical efforts. We appreciate your patience during this transition as these changes are implemented.
Submit a Request
Please choose an option below based on your affiliation as an SSEM department, a Student Life department, or a student club or organization.
Some projects take longer to complete. Please review our timelines and best practices to ensure that we have time to meet your desired delivery date.
Plan As Much As Possible
We know this probably goes without saying, but more time always makes for stronger solutions. We'll always do our best to work with your timelines but know we may be limited with time. It always helps to use your summer planning to create your scope documents for the year. The first two weeks of every term usually have the highest volume.
Submit Your Project Request and Goals
We track every project in our system to make sure we are not missing anything. To begin working together please submit an online project request so we can get started. The more details you can give us, the better. Often what helps us most is to understand your goals.
Verify the Plan
Your Account Manager will "verify the plan" with you in Wrike (our project management system) within 3 business days. It's during this time we will decide on the solutions that support your goals and due dates we can achieve together. If you haven't used Wrike, we'd be happy to talk you through it; just let us know.
Production
After the plan is verified with you in Wrike, the creative team gets to work on production. There's a lot of behind the scenes activity during this time. We will message you in Wrike when we have proofs or questions along the way. You will have the chance to comment back to us. You can always look up where a task is in our workflow.
Approvals
Once the proofs or final products are ready, it's time for you to approve or make requested changes. Once you approve the final product, we will publish, print, tweet, order—you name it.
Delivery and Ticket Closing
After we have completed everything for the task/project we will archive the work in Wrike, deliver, publish, etc. Archives are always stored in our office; if you need access to that information or files later please let us know.
Meet the Creative Team
We are a creative team with years of experience—in fact, we have been working professionally for over 200 years combined. We love to work together to solve problems, find creative ideas, and support the programs and departments for our amazing students, faculty, staff, families, and alumni. Our work would not be possible without our student employees who enjoy learning alongside our professional staff; it's an opportunity to apply the knowledge they learn in their classrooms from our outstanding faculty. We also dual report to University Communications which connects us to great staff, resources, and opportunities to learn best practice and collaborate across campus.